ITIL Intermediate SOA Training
Introduction to ITIL SOA
Gain an in-depth understanding of the ITIL Service Offerings and Agreements (SOA) module, a critical component of the ITIL Service Lifecycle. Learn how SOA contributes to the management and delivery of IT services that align with business requirements.
Service Portfolio Management
Explore the principles and processes involved in managing a service portfolio. Understand how to develop a service portfolio that ensures the right mix of services is delivered to meet customer needs and align with organizational goals.
Service Level Management
Learn about Service Level Management (SLM) and its importance in defining, negotiating, and managing service levels with customers. Understand how SLM ensures that agreed-upon service levels are met and continuously improved.
Demand Management
Discover the role of Demand Management in predicting and managing customer demand for services. Learn how to balance supply and demand to optimize service delivery and resource utilization.
Supplier Management
Explore Supplier Management processes and their significance in managing supplier relationships and performance. Learn how to ensure that suppliers deliver quality services that align with business needs and contractual agreements.
Financial Management for IT Services
Understand the Financial Management process for IT services and its role in budgeting, accounting, and charging for services. Learn how to manage the financial aspects of service provision to ensure cost-effective service delivery.
Business Relationship Management
Learn about Business Relationship Management (BRM) and its importance in maintaining strong relationships with customers. Understand how BRM helps identify customer needs and ensure that IT services meet those needs effectively.
ITIL SOA Certification Preparation
Prepare for the ITIL Intermediate SOA certification exam. Review key topics, practice sample questions, and gain insights into the exam format and requirements to ensure successful certification.
Hands-On Labs and Practical Projects
Engage in hands-on labs and practical projects to apply your knowledge of ITIL SOA. Work on real-world scenarios to develop skills in service portfolio management, service level management, and other SOA processes.
ITIL Intermediate SOA syllabus
1. Introduction to SOA
- Key concepts of SOA in the context of the ITIL service lifecycle
- Purpose, goals, and objectives of SOA
- Scope of SOA processes and roles
2. Service Portfolio Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Business relationship management and financial management interface
3. Service Catalog Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with service portfolio management
4. Service Level Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with business relationship management
5. Demand Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with financial management
6. Supplier Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with contract management
7. Financial Management for IT Services
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with demand management and business relationship management
8. Business Relationship Management
- Objectives, scope, and importance
- Activities, methods, and techniques
- Relationship with service level management
9. Roles and Responsibilities
- SOA roles and responsibilities
- Competence and training
10. Technology and Implementation Considerations
- Tools, technology, and implementation requirements
- Challenges, critical success factors, and risks
Advance Topics
- 1: Introduction to Service Offerings and Agreements
- Purpose and Objectives
- Scope of SOA
- Context of SOA in the ITIL Service Lifecycle
- 2: Service Portfolio Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 3: Service Catalog Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 4: Service Level Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 5: Demand Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 6: Supplier Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 7: Financial Management for IT Services
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 8: Business Relationship Management
- Purpose, Goals, and Objectives
- Scope and Business Value
- Policies, Principles, and Basic Concepts
- Process Activities, Methods, and Techniques
- Triggers, Inputs, Outputs, and Interactions
- CSFs and KPIs
- 9: SOA Roles and Responsibilities
- Roles within SOA
- Responsibility for Service Management Processes
- 10: Technology and Implementation Considerations
- Technology and Tool Requirements
- Implementation Considerations
- Challenges, Critical Success Factors, and Risks
Training
Basic Level Training
Duration : 1 Month
Advanced Level Training
Duration : 1 Month
Project Level Training
Duration : 1 Month
Total Training Period
Duration : 3 Months
Course Mode :
Available Online / Offline
Course Fees :
Please contact the office for details