BMC Remedy Training
Introduction to BMC Remedy
BMC Remedy provides comprehensive IT service management (ITSM) solutions to help organizations manage their IT services, operations, and support. This training introduces BMC Remedy, its core functionalities, and its benefits.
BMC Remedy Architecture
Explore the architecture of BMC Remedy, including its key components such as the Remedy IT Service Management Suite, Remedy Action Request System, and Remedy Service Desk. Understand how these components work together to deliver ITSM solutions.
Installation and Configuration
Learn how to install and configure BMC Remedy solutions. This module covers the initial setup, configuration best practices, and integration with existing IT systems and infrastructure.
Incident Management
Gain practical experience in managing incidents using BMC Remedy. Learn how to create, track, and resolve incidents, and understand how to use Remedy’s tools to manage incident workflows and escalate issues effectively.
Problem Management
Understand how to manage problems using BMC Remedy. Learn about problem identification, root cause analysis, and resolution strategies. Explore best practices for managing and tracking problems throughout their lifecycle.
Change Management
Learn about change management processes in BMC Remedy. Understand how to create, evaluate, and implement changes to IT systems, and manage change requests and approvals to minimize service disruptions.
Configuration Management
Explore configuration management features in BMC Remedy. Learn how to manage configuration items (CIs), track dependencies, and ensure that all IT assets and their configurations are accurately recorded and maintained.
Service Request Management
Discover how to manage service requests using BMC Remedy. Learn how to handle user requests, fulfill service requirements, and automate request workflows to improve service delivery and efficiency.
Reporting and Analytics
Learn how to use BMC Remedy’s reporting and analytics tools to gain insights into IT service performance. Understand how to generate reports, analyze data, and use analytics to drive continuous improvement in ITSM processes.
Troubleshooting and Support
Discover techniques for troubleshooting and resolving common issues in BMC Remedy deployments. Learn how to use diagnostic tools, analyze logs, and perform root cause analysis to address and resolve problems effectively.
Case Studies and Best Practices
Review case studies and best practices for implementing and managing BMC Remedy solutions. Learn from successful deployments and gain insights into effective IT service management strategies.
Career Development and Certifications
BMC Remedy Certifications Overview: Preparation tips and certification paths for BMC Remedy professionals
Career Development in IT Service Management: Skills development, job roles, and career opportunities in ITSM
Interview Preparation: Common interview questions and scenarios related to BMC Remedy and IT service management
BMC Remedy Course Syllabus
1. BMC Remedy Basics
- BMC Remedy Fundamentals
- Exploring the BMC Remedy Architecture
- Understanding ITIL and Problem Management
- Installing the AR Systems
- Checking Compatibility and Requirements
2. BMC Remedy Developer Studio
- Exploring the BMC Remedy Developer Studio Environment
- Understanding Developer Studio Prerequisites
- Understanding the Use of Developer Studio
- Creation of Objects
- Evaluating and Locating Objects
- Understanding Custom and Origin Objects
- Exploring Changing Modes and Overlay Options
3. Control, Access, and AR Systems
- Building Users
- Building Groups
- Building Roles
- Granting Permissions for Forms, Fields, and Active Links
- Configuring Default Permissions in Developer Studio
- Configuring Dynamic Permissions for Parent Groups
- Understanding AR Systems
4. Creating Applications
- Creating a Program Object
- Describing Application Characteristics
- Defining Custom Application States
- Exporting Object Definition Files
5. Forms
- Understanding Forms and Form Types
- Exploring Form Definitions
- Creating and Managing Views
- Associating Objects and Archives
6. Fields
- Creating and Managing Fields
- Organizing and Designing Fields in Forms
7. Designing the Workflow
- Distinguishing Between Active Links, Filters, and Escalations
- Actions in the Workflow
- Creating, Renaming, and Deleting Workflow Objects
- Assigning Permissions to Workflow Objects
- Workflow Logs
- Events Navigator
- Workflow Execution Viewer
8. Active Links
- Listing Common Actions in Active Links
- Exploring Push and Commit Actions, Dynamic Set Field, and Dynamic Push Field Actions
- Understanding Workflow to Send Events and Exit Applications
9. Filters and Tables
- Exploring Filter Phases
- Understanding Database and Transition Values
- Understanding Special Tables, Types of Tables, Server-Side Tables, and Table Refresh
10. Menus and Escalations
- Exploring Escalation Options and Pools
- Understanding Character, File Search, SQL, and Data Dictionary
11. Application Deployment
- Exploring Packing Lists
- Understanding Application Data Export
- Learning About Object Definition Files
12. Conclusion
- Summarizing All Discussed Points
Training
Basic Level Training
Duration : 1 Month
Advanced Level Training
Duration : 1 Month
Project Level Training
Duration : 1 Month
Total Training Period
Duration : 3 Months
Course Mode :
Available Online / Offline
Course Fees :
Please contact the office for details